Remote Server and Desktop Support

At B2B IT Solutions we have a team of experienced System Administrators, Hardware and Network Engineers who can offer you a broad range of services that cater for all your Server and Desktop PC's needs. The advantage of B2B IT Solutions providing your support is that the majority of support is performed remotely via a secure VPN Tunnel between B2B IT Solutions and the Clients premises. This support means there is no inconvenience to staff and no impact to production.

Support and Services Offered (But not Limited to)

• Server and Desktop administration

  - Hard drive space and optimisation

  - CPU optimisation

  - Memory

  - Error log review

  - Windows updates and patches

  - Temporary file management

  - Backup logs

  - Program crash analysis

• Constant review and implementation of strategies where required
• Implement and review data backup schedules.

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On-site Support and Maintenance

For the rare occasions that you need a Trained IT Professional to attend your premises, to solve any problem what so ever, we can accommodate your requests with ease. Depending on your support package level we can have a same day turn around* for a fully trained IT Professional on your site to fix any problem you encounter.

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(* Conditions Apply, subject to support package level)

Maintenance and Upgrades

As your business and needs grow the technology you have sometimes is unable to meet this growth, this is where B2B IT Solutions is able to offer an Upgrade service for IT Equipment that has not become obsolete but no longer is able to cope with your demands.

This may come in the form of upgrades to components such as:

• Processors
• Memory
• Hard Drive Space
• Peripherals
• Monitors
• Servers
• Network Equipment

Also when the unfortunate happens and a PC or Server is no longer functioning we are able to assess and diagnose a problem, recommending appropriate action of repair or replacement. If a replacement is required we are able to organise it from design to installation.

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Network Design, Installation and Support

At B2B IT Solutions we have a team of experienced and qualified network engineers trained to offer you a broad range of Networking support and solutions. We also provide regular recommendations to our clients based on advancements in Technology when efficiency and data throughput can be improved.

Support services offered (but not limited to)

• Cabling
• Hubs
• Switches
• Routers
• Data and Phone points
• Frame termination

All services carried out by B2B IT Solutions Licensed Network Engineers.

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Custom Software Design and Installations

If your business requires a software solution that is not available commercially, or you want a program written to do a specific function, B2B IT Solutions is able to produce a totally customised solution to meet your needs. Our Development team will deliver a solution which not only satisfies your requirements is flexible for future changes and growth.

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Website Design, Maintenance and Hosting

A website is an essential marketing tool for every business. It's vital to the communication between your business and the general public.At B2B IT Solutions we have dedicated skilled staff who can develop, support and maintain your web site.

We can organise all aspects for your businesses online presence, from Domain Name Registration to regular site updates and Hosting on our reliable servers.
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Performance Consultation and Analysis

A regular problem with company productivity, aside from staff issues, is mainly due to bottlenecks in your local area Network (LAN) or Internet connections. Productivity can also be effected by servers, desktop PC's, hubs, switches, routers and other devices not meeting specifications or demands and Viruses, "Spyware" and "Malware" (Malicious software) can also degrade performance and increase network traffic.

Bottlenecks can occur for many reasons. As business's grow so does the need to regularly re-evaluate your IT infrastructure. Regular performance checks on the entire network should be maintained to ensure maximum data throughput at all times.

Yes agreed, there are peaks and trough's however it is imperative that a happy medium is found that will cater for all production deadlines.

At B2B IT Solutions we have a team of skilled staff dedicated to ensure system and network performance is regularly reviewed, logged and corrected when necessary. If performance issues can only be corrected by upgrading Hardware or Software then our staff will ensure that a recommendation is costed and forwarded as a priority for review.

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Custom Email Solutions

Electronic mail is now part of every day life and for all walks of life. Absolutely critical to a business no matter how large or how small.

Maintaining email accounts including the adding and deleting of users and password security can be a monotonous and time-consuming task.

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Staff Training and Advice

Keeping staff informed and up to date can be a challenging task, B2B IT Solutions can train staff in most aspects of computing, software, maintenance procedures, etc or we can organise official training with an accredited training provider for almost any product, in some cases even at your workplace.

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I.T Project Management

When there is a need for an IT requirement at any scale we treat each job as a project.

At B2B IT Solutions our Project Managers are trained to PMI and ISO standards for project management.

We can professionally manage any and all aspects of your IT project to the highest possible standards.

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I.T Help Desk Services

Getting help when you need it, while you are working can be difficult to any business, with the reliance on computers we place, things tend to stop when there is a problem. This is a major reason large companies have a dedicated "Help Desk" and IT Department to rely on, when there is a problem, you call the Help Desk. This is impractical for a small to medium sized business, there is no justification in having a full time IT staff for a "just in case" solution.

This is where B2B IT Solutions can help.

We can tailor a Help Desk solution based on your needs and Budget. Whether it be a small problem to a major failure we will be your own personal "Help Desk", there ready to help solve all your problems.

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I.T Consultancy

If you just need to ask "What IT Requirements does my business need?" then we can offer a consultation only service.

we will discuss your requirements with you and make recommendations for fulfilling these requirements. If you would like us to implement the requirements we can work with your budget and guide you through the process.

At B2B IT Solutions we have fully trained, skilled staff who are constantly attending IT courses and seminars to keep abreast of the latest advances in the IT industry. This means that no matter what your IT requirement, you can be assured that the advise and recommendations we provide will be based on the latest technology available.

For this reason B2B IT Solutions can offer the latest advice for a cost-effective price.

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Macintosh Support

The often "forgotten" users of this under rated equipment. We are able to offer all aspects of our support to macintosh users. All our Administrators are well trained in using macintosh equipment and are able to assist no matter how big or small the problem.

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Linux Support

If Macintosh users are "forgotten" then Linux users are seen as "non Existant". Not to B2B IT Solutions, we value and respect this awesome and powerful Operating system, we understand why you have chosen to use it, and can support you in every aspect of usage.

From Upgrades, to command help there is no problem that is "too small" for us to help you with.

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Support Packages

At B2B IT Solutions we understand that Business's have different needs and therefore offer a range of support packages.

Support Packages Offered:

• 24 Hours, 7 Days, 365 Days a year

• 0900 - 1700 Monday to Friday Business Days (Excluding Weekends and Public Holidays)

• 1701 - 0859 Monday to Friday Business Days (Excluding Weekends and Public Holidays)

• 24 Hours Monday to Friday Business Days (Excluding Weekends and Public Holidays)

• Weekends Only (Saturday and Sunday, Excluding Public Holidays)

At B2B IT Solutions you only pay for the support your Business requires. Nothing more, so we have a range of customisable packages that cater for all your current IT requirements.

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Internet

Apart from anything already mentioned a business wouldn't survive without a connection to the outside world. There are allot of players in the market who to the average businessperson say they can provide the service you need. Well think again. Most of the smaller players don't last because they haven't got the infrastructure to provide the throughput your business requires. Internet for home use is really a matter of who can give you Internet connectivity at the cheapest price. And if you loose your connection occasionally it's not such a drama. Yes and certainly business look at the cost-effective packages as well however Internet connectivity is critical to a business's operation.

At B2B IT Solutions we are always aware of the latest on offer and because we are in regular contact with the ISP's we can offer up to the minute advise on any of your Internet requirements and make informed recommendations on the most cost effective and suitable option for your business.

To arrange an obligation free consultation to discuss your business support requirements, package options and obtain an on-site technical analysis of your current business systems, please phone during office hours and make an appointment. Alternatively email your contact details to B2B IT Solutions at it@b2bfintech.com noting a convenient time for a B2B IT representative to call and make an appointment.

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